A solid organisational culture is a differentiator between you and your competition. Jason Cunningham shares the lessons he learned in changing his own business’ culture.
Any successful business owner knows the power of creating positive workplace culture; a place where people enjoy coming to work, have the technology and tools to do their job and are able to get the most out of themselves.
I was reminded of this while reading Delivering Happiness by Zappos CEO Tony Hsieh.
Zappos.com is an online shoe and clothing shop that was sold to Amazon for about $1.2 billion in 2009. Zappos was built on three core areas: brand, customer service and culture. Brand is driven by customer service… which is driven by culture. So your culture is key.